Frequently Asked Questions
Everything you need to know about your printing supplies and orders.
Are your remanufactured ink cartridges as good as the original brands?
Yes, our remanufactured and compatible cartridges are engineered to meet or exceed OEM specifications, providing the same page yield and print quality at a fraction of the cost.
How long will it take for my order to arrive?
Orders placed before 3:00 PM PST typically ship the same day. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout.
What is your return policy for defective items?
We offer a 1-year 100% satisfaction guarantee. If you experience any technical issues or defects with your cartridge, we will provide a full refund or a free replacement.
Will using compatible ink cartridges void my printer's warranty?
No. Under the Magnuson-Moss Warranty Act, a printer manufacturer cannot legally void your warranty for using third-party cartridges unless they can prove the cartridge caused specific damage.
How should I store my extra ink and toner cartridges?
Keep your cartridges in a cool, dry place and always store them in an upright position. Keep them in their original sealed packaging until you are ready to install them to prevent the ink from drying.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal and Apple Pay.